| Frequently Asked Questions - Jimmy Mack Vacations |
| Vacation Rentals -- Homes - Condos - Cottages - Cabins |
What is the process for making a reservation?
A deposit of 33% of total reservation is due at the time of reservation. Reservations made within certain days
of arrival date will require full payment in order to confirm your reservation. Each property may vary.
Michigan properties - balance is due 60 days before arrival.
Mississippi properties - balance due 14 days before arrival.
What forms of payment do you take for vacation rentals?
We accept all major credit cards, personal checks and money orders. A credit card must be on file for each
reservation.
How will I know where to go?
Complete arrival instructions and exact property address are provided upon receipt of full payment. For the
security of the property and any occupants, specific addresses are withheld until final payment has been
received.
What is the minimum stay allowed?
Rates are based on a minimum number of nights lodging and each property may vary. Longer stays may be
required during holidays, peak seasons or specials events. During the summer months, most Michigan
properties have a minimum 7 night stay, Saturday to Saturday.
What happens if we accidentally break something?
All reservations require a $39, non- refundable, accidental rental damage protection fee. This is collected
instead of a traditional damage deposit and will protect guests for any accidental damage or loss up to $1000.
Guest must immediately notify us to have the damages covered. The policy does not cover acts that are
intentional or due to gross negligence, willful or wanton conduct. Theft or damage of any property owned by
or brought onto the premises by Guests are not covered under this protection. If malicious or intentional
damage occurs, Guest will be charged to fully replace or repair damage, including any applicable fees.
What is the minimum age required to make a reservations?
We cannot make reservations for singles under age 25 unless accompanied by an adult guardian or parent.
Penalties exist for any false reservations. Any reservation obtained under false pretense will be subject to
100% forfeiture of reservation deposit and all advance payments and deposits.
What if I need to make a change to my reservation?
A $50 fee may be charged for any changes made to a reservation made by Guest. For various reasons, all
change requests may not be able to be honored.
What happens if I need to cancel my reservation?
All reservations cancelled 60 days (MI) or 14 days (MS) or more prior to scheduled date of arrival will receive full
refund of the Reservation Deposit and any advance payments, less any cancellation fee. A cancellation must
be in writing and acknowledged by us. Cancellation or early departure does not warrant any refunds.
All reservations that are not paid within 60 days (MI) or 14 days (MS) of scheduled arrival date may be cancelled
and all advance payments will be forfeited.
All reservations cancelled 60 days or less (MI) or 14 days or less (MS) prior of scheduled arrival date will forfeit
advance payments.
TRAVEL INSURANCE IS HIGHLY RECOMMENDED and automatically quoted with each reservation request at the
rate of 7% of total charges, fees and taxes.
Travel Insurance protects guests and all travel companions for covered losses incurred because of unforeseen
circumstances, illness, injuries and weather related mandatory evacuations. Coverage is available for purchase
up to the time of your final payment. However, if paid at the time of initial reservation, the insurance will
also cover pre-existing conditions for ALL guests. You will have 10 days from the date payment is posted to
your reservation to decline coverage. All refunds are issued directly from the provider. Once insurance is
accepted, it is non-refundable. For complete coverage details please visit our travel insurance section.
Can I make a reservation for long term?
YES. During off-peak seasons, may properties are available for long term lease. Please inquire.
What are the Check-In Procedures?
Where: Depending on the property, guests may be required to "check-in" at a pre-determined location.
Otherwise, Arrival Instructions will provide exact details. Upon final payment, Arrival Instructions will be
provided. Many properties provide keyless entry making arrival very easy.
When: Check-in begins at 4 PM EST for all properties. During Peak season, unavoidable delays may occur.
What are the Check-Out Procedures?
Where: Depending on the property, guests may be required to "check-out" at a pre-determined location.
When: Check-out is at 10 AM local time. In the event that departure is past 10 AM local time, Guest will be
charged a $250 fee + $50 per hour beyond the 10 AM local time deadline + any actual expenses incurred to get
the property cleaned and ready for the next guest. In the event that late check-out causes disruption for the
next guest, if any, at owner/agent sole discretion, guest may be charged for lost revenues.
How many people can we bring?
The total number of persons allowed in the property, including children, at any time is restricted to the stated
sleeping capacity for each property. These numbers are governed by association rules, owner preferences and
local ordinances. Sofa and bunk beds are recommended for use by children.
Are there any cleaning fees?
A separate cleaning fee is collected with some properties; other properties include this service in the base
rate. Our cleaning includes the stripping and remaking of the beds with fresh linens, light dusting, vacuum and
mopping of floors, cleaning and sanitizing bathrooms. Your reservation details or quote will determine if a
cleaning fee will be assessed.
Are linens, towels & other items supplied?
Linens and bath towels are provided. We suggest you bring beach towels. A starter supply of trash liners, dish
detergent, dishwasher powder, laundry soap, paper towels, bath soap and bathroom paper is also provided.
What are the expected guest responsibilities?
• No intentional damage is to be done to property or its contents
• All rubbish, trash and discards are placed in garbage receptacle or dumpster, and soiled dishes are placed
in the dishwasher and cleaned, and all food removed from refrigerator
• All keys are relinquished as instructed
• Leave property in a neat condition and furniture arranged as upon your arrival
• Setting thermostat as instructed upon departure
• Closing and locking all doors and windows
• Upon arrival, Guest is required to inspect the property for cleanliness or damages. If anything is not
acceptable, Guest is required to report this to us. If no contact is made regarding the condition of the
property within 24 hours of arrival, it is assumed that you approve of the condition of the property and no
claim can be made otherwise.
• Ensure no smoking has taken place in non-smoking properties.
• Reporting any damages or malfunction of equipment to Owner/Agent as soon as possible
What kind of furnishings are in the property?
Properties are privately-owned and have been decorated and equipped to satisfy the particular tastes and
desires of the Owner. Property descriptions, pictures and videos are accurate at the time of release to the
public. Subsequent owner renovations may have occurred since that time.
Can I bring my pet?
Pets are only permitted inside pet friendly properties.
Can I smoke in the property?
Smoking is strictly prohibited inside NON-SMOKING properties. Unless your reserved property allows smoking,
any evidence of a smoking in the premises, may result in legal remedies with no refund. Guest will also be
charged a minimum $500 deep-cleaning fee plus any lost revenue until property can be fully restored to pre-
arrival conditions. Cleaning partner assessment will be the sole determination of this condition after
departure.
What if we get locked out?
In the event a guest becomes locked out of property, a $25 service fee may be charged during normal working
hours for re-entry and $75 service fee for after hours or Sundays.
What if the weather is bad?
Refunds will not be made for inclement weather. In the event of mandatory evacuation by civil authorities,
the unused portion of the reservation period will be refunded. No refunds will be given unless:
• The National Weather Service orders mandatory evacuations in the area and/or
• A "mandatory evacuation order" has been given for the area of residence of a vacationing guest. The day
that the National Weather Service orders a mandatory evacuation order, we will refund:
o Any unused days from a guest currently registered,
o Any unused days from a guest that is scheduled to arrive, and wants to shorten their stay, to come in
after any evacuation is lifted; and
o Any advance money collected or deposited for a reservation that is scheduled to arrive during any
evacuation period.
*** TRAVEL INSURANCE IS HIGHLY RECOMMENDED ***
Do the properties include phone and internet?
Utilities are included unless otherwise noted. Climate control systems are subject to damage if the thermostat
is set for extreme temperatures. If mechanical systems are damaged as a result of Guest negligence, Guest will
be responsible. For your convenience, a telephone and internet is provided in most properties.
A deposit of 33% of total reservation is due at the time of reservation. Reservations made within certain days
of arrival date will require full payment in order to confirm your reservation. Each property may vary.
Michigan properties - balance is due 60 days before arrival.
Mississippi properties - balance due 14 days before arrival.
What forms of payment do you take for vacation rentals?
We accept all major credit cards, personal checks and money orders. A credit card must be on file for each
reservation.
How will I know where to go?
Complete arrival instructions and exact property address are provided upon receipt of full payment. For the
security of the property and any occupants, specific addresses are withheld until final payment has been
received.
What is the minimum stay allowed?
Rates are based on a minimum number of nights lodging and each property may vary. Longer stays may be
required during holidays, peak seasons or specials events. During the summer months, most Michigan
properties have a minimum 7 night stay, Saturday to Saturday.
What happens if we accidentally break something?
All reservations require a $39, non- refundable, accidental rental damage protection fee. This is collected
instead of a traditional damage deposit and will protect guests for any accidental damage or loss up to $1000.
Guest must immediately notify us to have the damages covered. The policy does not cover acts that are
intentional or due to gross negligence, willful or wanton conduct. Theft or damage of any property owned by
or brought onto the premises by Guests are not covered under this protection. If malicious or intentional
damage occurs, Guest will be charged to fully replace or repair damage, including any applicable fees.
What is the minimum age required to make a reservations?
We cannot make reservations for singles under age 25 unless accompanied by an adult guardian or parent.
Penalties exist for any false reservations. Any reservation obtained under false pretense will be subject to
100% forfeiture of reservation deposit and all advance payments and deposits.
What if I need to make a change to my reservation?
A $50 fee may be charged for any changes made to a reservation made by Guest. For various reasons, all
change requests may not be able to be honored.
What happens if I need to cancel my reservation?
All reservations cancelled 60 days (MI) or 14 days (MS) or more prior to scheduled date of arrival will receive full
refund of the Reservation Deposit and any advance payments, less any cancellation fee. A cancellation must
be in writing and acknowledged by us. Cancellation or early departure does not warrant any refunds.
All reservations that are not paid within 60 days (MI) or 14 days (MS) of scheduled arrival date may be cancelled
and all advance payments will be forfeited.
All reservations cancelled 60 days or less (MI) or 14 days or less (MS) prior of scheduled arrival date will forfeit
advance payments.
TRAVEL INSURANCE IS HIGHLY RECOMMENDED and automatically quoted with each reservation request at the
rate of 7% of total charges, fees and taxes.
Travel Insurance protects guests and all travel companions for covered losses incurred because of unforeseen
circumstances, illness, injuries and weather related mandatory evacuations. Coverage is available for purchase
up to the time of your final payment. However, if paid at the time of initial reservation, the insurance will
also cover pre-existing conditions for ALL guests. You will have 10 days from the date payment is posted to
your reservation to decline coverage. All refunds are issued directly from the provider. Once insurance is
accepted, it is non-refundable. For complete coverage details please visit our travel insurance section.
Can I make a reservation for long term?
YES. During off-peak seasons, may properties are available for long term lease. Please inquire.
What are the Check-In Procedures?
Where: Depending on the property, guests may be required to "check-in" at a pre-determined location.
Otherwise, Arrival Instructions will provide exact details. Upon final payment, Arrival Instructions will be
provided. Many properties provide keyless entry making arrival very easy.
When: Check-in begins at 4 PM EST for all properties. During Peak season, unavoidable delays may occur.
What are the Check-Out Procedures?
Where: Depending on the property, guests may be required to "check-out" at a pre-determined location.
When: Check-out is at 10 AM local time. In the event that departure is past 10 AM local time, Guest will be
charged a $250 fee + $50 per hour beyond the 10 AM local time deadline + any actual expenses incurred to get
the property cleaned and ready for the next guest. In the event that late check-out causes disruption for the
next guest, if any, at owner/agent sole discretion, guest may be charged for lost revenues.
How many people can we bring?
The total number of persons allowed in the property, including children, at any time is restricted to the stated
sleeping capacity for each property. These numbers are governed by association rules, owner preferences and
local ordinances. Sofa and bunk beds are recommended for use by children.
Are there any cleaning fees?
A separate cleaning fee is collected with some properties; other properties include this service in the base
rate. Our cleaning includes the stripping and remaking of the beds with fresh linens, light dusting, vacuum and
mopping of floors, cleaning and sanitizing bathrooms. Your reservation details or quote will determine if a
cleaning fee will be assessed.
Are linens, towels & other items supplied?
Linens and bath towels are provided. We suggest you bring beach towels. A starter supply of trash liners, dish
detergent, dishwasher powder, laundry soap, paper towels, bath soap and bathroom paper is also provided.
What are the expected guest responsibilities?
• No intentional damage is to be done to property or its contents
• All rubbish, trash and discards are placed in garbage receptacle or dumpster, and soiled dishes are placed
in the dishwasher and cleaned, and all food removed from refrigerator
• All keys are relinquished as instructed
• Leave property in a neat condition and furniture arranged as upon your arrival
• Setting thermostat as instructed upon departure
• Closing and locking all doors and windows
• Upon arrival, Guest is required to inspect the property for cleanliness or damages. If anything is not
acceptable, Guest is required to report this to us. If no contact is made regarding the condition of the
property within 24 hours of arrival, it is assumed that you approve of the condition of the property and no
claim can be made otherwise.
• Ensure no smoking has taken place in non-smoking properties.
• Reporting any damages or malfunction of equipment to Owner/Agent as soon as possible
What kind of furnishings are in the property?
Properties are privately-owned and have been decorated and equipped to satisfy the particular tastes and
desires of the Owner. Property descriptions, pictures and videos are accurate at the time of release to the
public. Subsequent owner renovations may have occurred since that time.
Can I bring my pet?
Pets are only permitted inside pet friendly properties.
Can I smoke in the property?
Smoking is strictly prohibited inside NON-SMOKING properties. Unless your reserved property allows smoking,
any evidence of a smoking in the premises, may result in legal remedies with no refund. Guest will also be
charged a minimum $500 deep-cleaning fee plus any lost revenue until property can be fully restored to pre-
arrival conditions. Cleaning partner assessment will be the sole determination of this condition after
departure.
What if we get locked out?
In the event a guest becomes locked out of property, a $25 service fee may be charged during normal working
hours for re-entry and $75 service fee for after hours or Sundays.
What if the weather is bad?
Refunds will not be made for inclement weather. In the event of mandatory evacuation by civil authorities,
the unused portion of the reservation period will be refunded. No refunds will be given unless:
• The National Weather Service orders mandatory evacuations in the area and/or
• A "mandatory evacuation order" has been given for the area of residence of a vacationing guest. The day
that the National Weather Service orders a mandatory evacuation order, we will refund:
o Any unused days from a guest currently registered,
o Any unused days from a guest that is scheduled to arrive, and wants to shorten their stay, to come in
after any evacuation is lifted; and
o Any advance money collected or deposited for a reservation that is scheduled to arrive during any
evacuation period.
*** TRAVEL INSURANCE IS HIGHLY RECOMMENDED ***
Do the properties include phone and internet?
Utilities are included unless otherwise noted. Climate control systems are subject to damage if the thermostat
is set for extreme temperatures. If mechanical systems are damaged as a result of Guest negligence, Guest will
be responsible. For your convenience, a telephone and internet is provided in most properties.
| 231-715-1167 info@JimmyMackVacations.com |
| Helping Families and Friends Make Lifetime Memories |
